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Terms & Conditions

No frights here

Oly Sheet is a company registered in England and Wales under company number 12424486 and has its registered office at 417, Pill Box, 115 Coventry Road, London, E2 6GG (“We/Us/Our”). You can contact us by phone +44 7508 435 775 and email hello@olysheet.com.
We provide professionally laundered, hotel quality duvet covers, fitted sheets, pillowcases and bath sheets (“Product”) listed on our website www.olysheet.com (the “Site”) delivered to your home and collected on a regular basis, via one of our subscription services ("Services").

Your Account

Account: This section enables you to change payment details, download past invoices and receipts. It also provides tools to manage your subscription including: (1) SKIP (which takes you to the calendar to do so) (2) PAUSE, which will allow you to pause the subscription indefinitely (but the last order will be collected) and (3) DELETE ACCOUNT this will cancel your subscription and delete your Account (your subscription will not end until we have collected the Product on your final Exchange, and we confirm no Extra Charges have been incurred).

Calendar: See your upcoming delivery day and future Exchanges, and the ability to skip an upcoming Exchange.

Order: You can amend your delivery details or instructions, and your Product order for the next Exchange (ie, add or subtract a Product, or change the size).

The House Rules can be found at www.olysheet.com/house-rules and includes any extra charges which may be incurred by you as a result of your use of our Services (“Extra Charges”). We strongly encourage you to review the House Rules before proceeding to register an Account with us.

Together with your Account, House Rules, Privacy Policy and these Terms and Conditions (the Terms) govern your use of our Service including all features and functionalities, recommendations and reviews, the Site, and user interfaces, as well as all Products associated with our Service.

1. Our Contract

1.1. By creating an Account you agree to pay the Fee to subscribe to our Services. The Services include access to, and a licence to use our Products (the Agreement).

1.2. The Agreement is governed by the Terms. Unless you accept these Terms (by ticking the acceptance box when you set up your Account) you will not be able to use our Services. If you do not wish to accept any aspect of the Terms you should not create an Account. Your subscription will continue until cancelled. By entering into this Agreement, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation.

1.3. To use our Services you must be at least 18 years old, resident in the United Kingdom, create an Account and provide your Payment Method. “Payment Method” means a current, valid, accepted method of payment, as may be updated from time to time, and which may include payment through your Account with a third party. Unless you cancel your subscription before your Billing Date, you authorise us to charge the Fee for the next billing cycle to your Payment Method (see "Cancellation" below). You also authorise us to charge any Extra Charges which may be incurred by you under this Agreement and allow any third party payment system to store your card details.

1.4. We may offer a number of subscription plans. Some subscription plans may have differing conditions and limitations, which will be disclosed when you create your Account with Us or in other communications made available to you. You can find specific details regarding your subscription by visiting our Site and logging into your Account.

1.5. When you register with the Site you will create an account with us (your “Account”). When you create an Account you promise that:

1.5.1. You will only have one Account with us.

1.5.2. All information you submit is accurate and truthful.

1.5.3. You will keep this information accurate and up-to-date.

1.5.4. You will not share your Account with anyone else.

1.5.5. You will keep your Account details confidential.

1.5.6. You will not give your user name or password to anyone else.

1.5.7. You will log off when you exit the Site.

1.5.8. Your username will not be offensive, suggest that you are someone else or that you represent a trade or brand name. We can change a username if we think it breaches this clause.

1.6. We may cancel your subscription and close your Account if you breach this Agreement, or if there has not been any activity on the Account for 12 months.

2. Billing and Cancellation

2.1. Billing Cycle. The Fee for our Service will be charged 24 hours before your first delivery and thereafter 24 hours before an Exchange (“Billing Date”). You can view your first delivery and Exchange on the Account page under the Calendar or Order section. Any Extra Charges you may incur in connection with your use of our Service, will be charged to your Payment Method within 48 hours of being notified of the Extra Charge. The length of your billing cycle will depend on the type of subscription that you choose when you create your Account.

2.2. Payment Methods. To use our Service you must provide one or more Payment Methods. You authorise us to charge any Payment Method associated to your Account in case your primary Payment Method is declined or no longer available to Us for payment of your Fee. The funds required to discharge any outstanding Fees will be taken from your bank account without your prior consent being sought. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you have not cancelled your subscription, we may suspend your access to the Service until we have successfully charged a valid Payment Method. For some Payment Methods, the issuer may charge you certain fees, such as foreign transaction fees or other fees relating to the processing of your Payment Method. Local tax charges may vary depending on the Payment Method used. Check with your Payment Method service provider for details.

2.3. Updating your Payment Methods. You can update your Payment Methods by going to the "Account" page. We may also update your Payment Methods using the information provided by the payment service providers. Following any update, you authorise us to continue to charge the applicable Payment Method(s).

2.4. Cancellation. You can cancel your subscription at any time but must be at least 48 hours before your next Exchange, and you will continue to have access to our service through the end of your Licence Period. Upon cancellation, we will collect the Product on the next Exchange, or you can contact us to arrange a custom collection which may incur an Extra Charge. To the extent permitted by the applicable law, payments are non-refundable and we do not provide refunds or credits for any partial subscription. There are two options to cancel your subscription. Please follow the instructions in the Account section. You may “pause” your subscription or “delete” your Account. If you pause you can resume your subscription at a later date via the Account section. If you delete your Account, your subscription will be cancelled and your Account will automatically close at the end of your current billing period, provided there is no changes outstanding.

2.5. Suspension. A minimum of 2 days is required if you want to pause or skip the Exchange. If you fail to skip prior to this date, you acknowledge that we will still incur costs and you authorise us to charge you any Extra Charges, being the unavoidable cost to us of arranging the Exchange or collection. You may only skip the Service for a total of 28 consecutive days (1 Exchange).

2.6. Changes to the Fee and Subscription Plans. We may change our subscription plans and the Fee of our Service from time to time; however, any changes to Fees, Extra Charges or changes to your subscription plans will apply no earlier than 30 days following notice to you.

3. Our Service

3.1. You must be 18 years of age.

3.2. During your subscription, we grant you a limited, non-exclusive, non-transferable right to use the Products, subject to the restrictions below and the terms of this Agreement (the “Licence”).

3.3. The Licence shall commence when you receive the Product and shall continue until we collect the Product (“Licence Period”). At the end of each Licence Period there will be a delivery of another Product in return for collection of the Product in your possession during the Licence Period (the “Exchange”). Each Exchange will begin a new Licence Period, and end when the Product is collected by us. Where we are unable to collect the Product then we are entitled to charge any Extra Charges applicable.

3.4. You may arrange to have a third party conduct the Exchange on your behalf, but this will only be permitted if that third party is in your building (like a concierge), and on the condition that you do so at your own risk and the third party is prepared to take responsibility on your behalf.

3.5. You must place the Products for collection into the bag(s) retained by you from a previous Exchange.

3.6. The costs of Exchange are included in the Fee, save for a missed Exchange, which will incur an Extra Charge. Any proposed Exchange time or date given by us is an estimate only. If the Product is delivered to you, you must accept delivery.

3.7. We are not responsible for delays to the Exchange outside our control. If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel the subscription and end the Agreement and receive a refund for any Services you have paid for but not received.

3.8. If after a missed Exchange, you do not re-arrange Exchange we will contact you for further instructions and may charge you as outlined in the Extra Charges. If, despite our reasonable efforts, we are unable to contact you or re-arrange Exchange or collection we may cancel the subscription and end this Agreement on reasonable notice and charge any Extra Charges applicable.

3.9. Products may vary slightly from the images on our website, and these are for illustrative purposes only.

3.10. The Product is and will at all times remain our property. You accept full responsibility for the safekeeping of the Product once delivered. You will be solely responsible for the Product and liable for any damage or loss that occurs during the Licence Period. If we determine (in our sole and absolute discretion) that damage has been caused to the Product, your Payment Method will be charged automatically up to the sum of the replacement value. If you have not returned the Product within 14 days after the scheduled return date, we will assume the item is not going to be returned and will charge you for the Product. The cost of the Product is listed in the House Rules.

4. Passwords and Account Access

You (the "Account Owner") have access and control over your Account and are responsible for any activity that occurs through the Account. To maintain control over the Account and to prevent anyone from accessing the Account you should not reveal the password or details of the Payment Method associated with the Account to anyone. You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your Account. We can cancel the subscription and close your Account or place your Account on hold in order to protect you, or Us from identity theft or other fraudulent activity.

5. Warranties and Limitations on Liability

5.1. We warrant to you that any Product licenced from us through our Site will, on delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which Products of that kind are commonly supplied.

5.2. Subject to clause 5.3, if we fail to comply with this Agreement we shall only be liable to an amount equal to the Fees for 1 billing period.

5.3. Nothing in this agreement excludes or limits our liability for:

5.3.1. Death or personal injury caused by our negligence;

5.3.2. Fraud or fraudulent misrepresentation;

5.3.3. Defective products under the Consumer Protection Act 1987; or

5.3.4. Any other matter for which it would be illegal for us to exclude or attempt to exclude our liability;

5.4. You waive all special, indirect and consequential damages against us.

6. Issues and Exchanges

6.1. You must inspect the Product following Exchange, and if you believe that the Products are lost or damaged you must inform Us about such loss or damage within 24 hours of receiving the Product.

6.2. We check each and every Product before it is delivered. However, if you are not completely satisfied then simply contact Us within 24 hours of delivery and We arrange another Exchange free of charge. Any requests submitted after 24 hours or will be considered on a discretionary basis.

6.3. To request a new Exchange please email accounts@olysheet.com, explain the problem and attach any relevant photos. We will contact you within 72 hours to resolve your request.

6.4. This guarantee does not affect your statutory rights.

7. Intellectual Property Rights

7.1. Either we or our business partners and affiliates own all of the information and intellectual property on the Site and you have no right to copy or use any of that information or intellectual property other than to use the Site unless we give that right to you.

7.2. If you post comments on the Products or our Services to any website, blog or social media network (“Commentary”) you must ensure that such Commentary represents your fairly-held opinions. By subscribing to the Services you irrevocably authorise us to quote from your Commentary on our Site and in any advertising or social media outlets which we may create or contribute to.

8. Coupons and Promotions

8.1. We may offer discounts or rewards to you prior to, or during your subscription (“Vouchers”). Vouchers are subject to expiry dates and may have their own terms and conditions and may also be confined to particular promotions.

8.2. Vouchers cannot be used in conjunction with any other offer We make.

8.3. Only one Voucher may be used per transaction.

8.4. Vouchers are strictly non-transferable and have no cash value. Offering a Voucher for sale is strictly prohibited and renders the Voucher void.

8.5. We reserve the right to reject a Voucher with reasonable cause.

8.6. To redeem a Voucher, you must present the code found on the Voucher at checkout.

8.7. Vouchers are issued on and limited to a one per household basis.

9. Miscellaneous

9.1. Governing Law. These Terms and Conditions their subject matter and their formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.

9.2. Personal Information. We will only use your personal information as set out in our Privacy Policy.

9.3. Customer Support. To find more information about our service and its features or if you need assistance with your Account, contact our customer service team via whatsapp on +44 07508 435 775 or accounts@olysheet.com

9.4. Survival. If any provision or provisions of these Terms and Conditions shall be held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.

9.5. Waiver. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of breaking this contract, this will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

9.6. Changes to Terms and Conditions and Assignment. We may, from time to time, change these Terms and Conditions. We will notify you at least 30 days before such changes apply to you. We may assign or transfer our agreement with you including our associated rights and obligations at any time and you agree to cooperate with us in connection with such an assignment or transfer.

9.7. Electronic Communications. We will send you information relating to your Account (e.g. payment authorisations, invoices, changes in password or Payment Method, confirmation messages, notices) in electronic form only, for example via emails to your email address provided during registration.